The Kenyan government has launched e-Huduma, a programme that will enhance and improve service delivery through a digital system delivery in all its 47 counties.
The new system will make public services easily accessible, through the integration of all related services in one platform at centres called Huduma Kenya.
According to the government, the centres will be fully equipped with state-of-the-art technology that will enable them to disperse and collect information efficiently.
Anne Waiguru, devolution cabinet secretary, said President Uhuru Kenyatta has issued specific guidelines and timelines within which the two-phased programme will be implemented.
“Sufficient measures which will include arrangements to work in shifts so that service is available to citizens all the time must be put in place,” Waiguru said.
The service centres will also house the e-Huduma web portal to provide integrated services offered by various government ministries, departments and agencies and a unified and integrated channel payment gateway to facilitate ease of payment for government services.
