MTN Nigeria appeared to suffer a costly technical glitch over the weekend which allowed some of its data subscribers to enjoy renewable 3GB of data free of charge by sending 100H to 131.
On Friday when much attention was drawn to the free data on social media, subscribers on the network’s various data plans experienced difficulties when they attempted to subscribe as a result of the increased activities on the network’s data subscription platform.
While several subscribers told HumanIPO the network was only rewarding its loyal subscribers with free data, many believed something was wrong with MTN’s platform.
“Something is definitely wrong with MTN data settings because the network is not that generous,” Humphrey Chris told HumanIPO.
According to him, the network could only give its subscribers who load a minimum of NGN200 (US$1.26) on a unique plan 10MB in a week.
HumanIPO has however made efforts to confirm from MTN about the nature and extent of the glitch, in addition to the total amount the network has lost during the period.
The network’s media representatives are yet to respond.
Indications however emerged this afternoon that the network had successfully fixed the glitch as new subscription requests were being rejected.
According to the latest figures released by the Nigerian Communications Commission (NCC), MTN at the end of the first quarter had 22,725,089 subscribers, meaning losses could be substantial.