The company is to establish two new regional hubs in Nairobi and Accra, seeking to enhance the level of support for more than 600 VGE multinational customers operating in Africa.
The two new hubs will complement the enterprise customer service operations of Vodafone Egypt in Cairo and Vodacom in Johannesburg.
VGE president of Asia-Pacific and Sub-Saharan Africa Stevan Hoyle said: “Many global companies expanding their presence in Africa are daunted by the challenge of setting up operations in different countries, each with their own infrastructure and communications challenges. Companies are looking for expert help in minimising the cost and complexity of their communications across Africa and beyond.
“There is growing interest in our ability to offer a single management contract governing multiple territories, taking away much of the worry for large corporate customers looking to manage their communications in a fast-growing but demanding environment.”
HumanIPO reported yesterday South African mobile operator Vodacom, which is 65 per cent owned by Vodafone, was hoping 25 per cent of its service revenues will come from service revenues such as fibre and cloud services in the next five years.
Vuyani Jarana, chief officer of Vodacom Business, said the division currently accounts for 16 per cent of the operator’s revenues and has invested ZAR2 billion (US$200 million) in the last five years.
“The obvious question is what changed and why do we now expect to deliver such significant growth? I can boil it down to three key things: our infrastructure and skills backbone, reaching critical mass, and linking up with Vodafone’s enterprise unit to expand our capabilities from pan-African to truly global,” he said.