CC image courtesy of DFID - UK Department for International Development
The service, which has been available through the network since October, provides mobile pre-paid and wireless customers with emergency credit allowing users with less than KSh5 airtime to borrow KSh50 advance airtime of which can be used to purchase unlimited daily mobile internet bundles, calls, SMS and other value added services.
Orange Kenya said the review is a result of market feedback and increased use of the service.
“Our review of the PEWA service is in response to both customer feedback and its uptake among our subscribers,” said Maureen Sande, chief corporate communications officer.
The company has also reduced the suspension time from 30 days to 15 days for those who fail to honour their pledges and pay on time.
PEWA will remain free for repayment in the first 24 hours after issuance after which a 10 per cent service charge is affected.
The company said PEWA has boosted its loyalty programme Orange Ziada and enhanced the list of comprehensive products by the company.
