Image: guardian.co.uk
The EBU is a sales and self service virtual environment that offers customers an opportunity to make use of online and mobile solutions, video conferencing, intelligent ATMs, digital financial experts and information.
Once inside the digital bank transactions can be done at the Express Banking Lobby, Breeze Bar or i-banking booths while consultations are done at secluded desks.
Bhartesh Shah, Standard Chartered Bank's acting head of consumer banking, said the Breeze is a view into future banking.
The bank plans to startup three more EBU’s in Nairobi and Thika before the end of the year.
The EBUs include 17 inch touch screens, wireless high-speed PCs where a customer can carry out transfers, telegraphic transfer, cheque book requests and account statement download.
Customers can also do direct cash deposit, cheque deposit, bill payments and cardless services.
He said the bank will later focus on changing the current ATM machines to digital, a process that will be complete in the next three years.
Shah said the main threat for the EBU is fraud and hacking, but explained that Standard Chartered had done their best to ensure the prevention of such incidents.
