Twitter has been buzzing with iBurst customers seeking clarification on the problems and complaining they cannot get through to representatives via phone.
@iburst down again!!!and there is no answer on their help linetotal#brandfail
— Stuart Pickering (@buzby2153) April 10, 2013
@iburst I cannot connect and I work from home, need urgent support but your support line goes unanswered
— Kate Ferreira (@katiepossum) April 10, 2013
@iburst I am highly upset , my Internet has been down since last week and cannot get through to technical support
— Ryan Daniels (@mrdaniels10) April 9, 2013
It is not yet clear what is causing the network problems, but the company said it was facing large numbers of calls at its call centre.
We are currently experiencing high call volumes at our Call Centre. Thanks for your patience.
— iBurst South Africa (@iBurst) April 10, 2013
HumanIPO reported last week on downtime at iBurst caused by the Independent Communications Authority of South Africa (ICASA) raiding on parent company Wireless Business Solutions (WBS) as part of an ongoing dispute over allegedly unpaid licence fees.
