FrontlineSMS introduces user support sessions for users

FrontlineSMS has introduced a new program to train its software users on how to use its new version of the software it launched in June. The training sessions will allow the software’s users to ask questions, share ideas and experiences on using the software.

FrontlineSMS also has user resources and an online community forum to help users get in touch with other users and developers across the world.

The monthly sessions will be held in Nairobi on drop in basis and in Washington DC and London strictly by appointment, according to Laura Walker Hudson, CEO FrontlineSMS.

Ms Hudson told HumanIPO that users will also be able to join the support program via Skype , Twitter and Facebook.

“We will answer our user’s questions, provide one by one guide on using our software and also show a demo on our software functionality,” she said.

In June, FrontlineSMS unveiled a new version of its software hosting the launch events in Nairobi, Washington, DC and in London.

The browser-based version of FrontlineSMS requires no Internet to function and can work on a phone or PC. The software was built for Windows, Mac and Linux. The new FrontlineSMS has Clickatell and IntelliSMS online SMS aggregators built-in.

According to reports by HumanIPO, the browser-based and built to run on Windows, Mac and Linux, the software does not need the Internet to work and is user-friendly offline or on the Net. It can in addition manage large volumes of messages.

Hudson said FrontlineSMS Version 2 is a redesign of the developer’s software built upon extensive input and feedback.

At the launch event, Hudson said: “Our open-source SMS-messaging software helps organizations all over the world overcome communications barriers. It enables users to send, receive, and manage SMS over a mobile network. Users only pay the standard text messaging charges through their regular mobile provider.”

The new architecture will both strengthen the foundation of the software and create a more flexible system that allows developers and users to customize FrontlineSMS to more effectively meet their needs, and easily integrate with other programs.

According to the firm’s blog, FrontlineSMS has users in over 80 countries across 20 different non-profit sectors, and over 25,000 downloads.

FrontlineSMS was first conceptualised by Ken Banks in 2004. Four years later, he fully made FrontlineSMS open source and by 2009 it had more than 4,600 downloads.

The firm was inspired by a lack of communication by grassroots non-governmental organizations (NGOs) working in developing countries. FrontlineSMS is the first text messaging system created exclusively with this problem in mind.

The Nairobi sessions begin on Tuesday, August 7 from 6 to 7pm at Bishop Magua Center, Nairobi, Kenya. The London sessions will be held at Happy Offices, third Floor, Cityside House, 40 Adler St, London E1 1EE and the Washington DC’s at 920 U St. NW Washington, DC 20009.

The London and Washington DC sessions are by appointment only.

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