Nigeria’s FirstBank introduces voice banking, USSD and Vernacular

FirstBank Nigeria has introduced Interactive Voice Response fund transfer and bill payments in addition to a 24-hour customer service centre in local languages.

FirstBank clients can now call the bank in Pidgin, Igbo, Yoruba and Hausa, as well as pay bills, transfer funds, get their account balance over voice or have live chats with customer care reps online or via USSD.

Clients will use the services to check account balance, locate nearest branch or ATM, do enquiries about other FirstBank Products and Services, stop cheques, confirm cheques,check the card hot-list, get alerts or e-statements, do online banking, ask for transaction history and request for cheque books, the bank said.

FirstBank Head, Marketing and Corporate Communications Mrs. Folake Ani Mumuney told CP Africa that the the First Contact Center was upgraded due to their passion to give their customers the best possible ever.

She says the services will help both their local and global clients access their banking services and queries in real time.
The FirstContact platform is secure, efficient, convenient and very user-friendly, she confirmed.

“We encourage our customers to utilize these services even as we continue to seek ways of enhancing our service across all touch points,” Mumuney added.
First Bank set up the contact centre in 2009 with technology from Avaya Aura Contact Center.

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