Sierra Leone’s telecom operators summoned over poor service

Sierra Leone’s parliamentary oversight committee on information and communications asked the country’s mobile service providers Monday to improve on their services.

The committee also asked the telcos, including Africell, Airtel, Comium and Sierratel, to give details on the quality of their network service.

The committee’s chairman Hon. Yapo Conteh told Sierra Leone’s Concord Times the companies were summoned to explain why their network service was poor and why cross-network calls were charged highly.

According to a report, the telcos were also asked to review their employee ratio to ensure no firm had more foreigners than locals.

Africell’s chief executive Shadi Gerjawi CEO explained to the Concord Times his company has put in measures to improve its network service adding that Africell offers the lowest tariffs in the country.

“Africell to Airtel is about 15 units per minute and Africell only has 20 foreign nationals as employees,” he said.

Africell was also hailed for its for its Ramadan promotion.

The committee further asked Sierratel to improve its network coverage and service delivery specifying on the e-voucher top-up transfer.

Sierratel’s deputy director Edward Sesay commented that Sierratel does not offer poor services and is just expanding its network throughout the country for a nationwide reach.

Airtel, part of the Bharti Airtel family, was also among firms urged to improve on their network coverage, and was listed to clear a fine levied against it by National Telecommunication Commission (NATCOM) Sierra Leone’s telecommunications regulatory body.

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