Nigeria’s mobile service provider MTN has released a four-digit security number for its subscribers, a part of its security reinforcement strategy aimed at reducing mobile fraud incidences.
MTN Nigeria customer relations executive Akin Braithwaite said the security code is to maximise security and protection to its subscribers against mobile scammers.
This will also provide uniform authentication and unique identity on the mobile network, he said.
The company in a statements said the security number also aims to improve customer experience on the MTN network to enable them solve challenging issues such as use of telephone applications and the Internet without visiting customer care offices.
According to Braithwaite, security numbers were already being forwarded to customers through SMS and advised those who had not received notification of their MTN security number to visit customer care centres or call customer care.
MTN Group is a South Africa-based multinational mobile telecommunications company with the head office in Johannesburg. The telecommunication company was established in 1994.
Apart from Nigeria and South Africa, the company provides services in Uganda, Cameroon, Rwanda Ghana, Republic of Congo, Botswana ,Sudan, Swaziland, Cote d’Ivoire, Afghanistan, Cyprus, Yemen, Iran and Montenegro.
MTN Nigeria, in this year’s financial report released last month, indicated a significant subscriber’s growth of 3.7 percent, leading to nearly 43,000 million customers in the first half of the year.
The report further said there was an increase of revenue by 4.4 percent because of increase in revenue growth and data returns.
The system is limited to only registered subscribers can easily use it and enjoy channel’s services such as walk-in centres, 180 customer care helpline, Web self service and ‘My IVR-181.’