Nokia has launched a mobile after sales service dubbed Care on Wheels (CoW) in Kenya aimed at ensuring the Finnish phone-maker’s customers across the country access after sale services conveniently.
The CoW will tour various parts of the country, says Nokia.It will have Nokia approved technicians to repair faulty handsets aside from posing as a point-of-sale that would enable easy access to original Nokia devices and accessories such as batteries, handset covers, chargers and teaching on phone care.
Brenda Okwiri, Care Channel Manager for Nokia East Africa, said Nokia is set to meet its clients’ needs through investing in innovation and customer focused initiatives in the region.
She told Capital Lifestyle that CoW is designed to offer quality after sales support to customers in their own backyards. Without having to travel to major towns, our customers across Kenya will be able receive same day service for minor repairs.”
This is not the first time Nokia hs devised a strategy to reach out to its customer base. In 2006, Nokia established Nokia Care with operations in Mombasa, Nairobi and Kisumu and a distribution and retail network countrywide.
Nokia’s move comes weeks after the Communications Commission of Kenya (CCK), Kenya’s telecoms regulator, switched off counterfeit handsets. Recently, the firm secured a partnership with an environmental-focused NEMA to begin recycling the paralysed devices.