Cape Town service complaints to be dealt with by SMS and email

The City of Cape Town is embracing technology to keep its residents informed of how their complaint is being dealt with.

Complainants who contact the city’s call centre were previously given a reference number over the phone, but the Customer Relations Department has now introduced an automated email and SMS service designed to be more convenient for users.

The automated reply is the first phase, the second being a second SMS or email which confirms when and how the complaint has been dealt with.

Alderman Demetri Qually, Mayoral Committee Member for Corporate Services, said: “In order to keep Cape Town a Well-Run City, it is important that service requests and logged faults are acknowledged and attended to timeously.

“This new system will ensure that where it is necessary for residents to follow up on their logged requests,they have their reference numbers easily at hand.”

The new system went live last week.

Posted in: Mobile

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