Emirates Airlines upgraded their in-flight service with Windows 8 app Knowledge-driven In-flight Solution (KIS) to use on Hewlett-Packard (HP) tablets.
“To ensure that every single person is at the right place, at the right time. with the right information is critical in the service industry. The KIS application gives us the platform to do that,” Kevin Griffiths, Senior Vice President of Cabin Crew at Emirates Airline said.
This Microsoft developed application is beneficial to both crew members and passengers along the lines of customer upgrades, flight attendant reviews, being aware of passenger birthdays and access to useful information to improve service.
The HP ElitePad 900 tablet is the “perfect combination” of a platform with both security and elegance, according to Patrick Naef, Divisional Senior President of Information Technology at Emirates.
Naef believes the upgrade is absolutely “essential” for first class service.
“Windows 8 gives us the platform to re-imagine everything we’ve done,” Griffiths said. “It’s fluid, easy for our crew to get access to the information at the time that they need it”.
These technological improvements for flight usage substitute the use of Windows 7 laptops. The low battery life, slow loading speed of essential information pages will be history with the nine hour battery life and slick features of the Windows 8 tablets.
The IT division of Emirates used WindowsToGo, a Windows 8 Enterprise and Software Assurance to develop this platform for pursers, who leads the crew of flight attendants. 100 USB drives with KIS have been distributed among pursers to use for a trial period on their Windows 7 tablets.
The use of tablets on all flights will be fully incorporated next year. The first tablet-improved flights will take off early in 2013.