Due to pressure on its backend digital platform, Ghana’s Fidelity Bank has partnered with IBM to ease the pressure in the face of expansion plans.
The new data centre, hosted in Accra, has been designed and built from the ground up, with the latest integration on energy efficiency, business continuity, resiliency, security and disaster recovery.
“We are at a critical period in the history of our bank where we need to have in place the right kind of technology going forward,” Edward Effah, Managing Director, Fidelity Bank said. “With advanced technologies and enhanced business intelligence tools, IBM is helping us to optimize our ability to provide a wider range of services to our rapidly growing client base.”
Joe Mensah, Country General Manager, IBM Ghana said: “We are seeing increased momentum in the financial services sector where our clients are looking for transformative technologies that can help them leapfrog several generations of IT platforms, lower operational costs, and automate more processes.”
IBM brought in local and international consulting experts to leverage the best practices globally. They delivered a customized yet affordable solution. IBM is positive that the new data centre will deliver positive end-user experience for the bank’s clients.
Later last month, Rawbank in Congo also implemented IBM’s solutions to its growing customer base enabling the bank to be on its track of expansion in the country.
Senior research analyst with IDC Financial Insights, MEA Bijen Ramdas said: “The focus for African financial institutions has been to increase market expansion efforts and improve customer service levels.”
“Technology investments being made by financial institutions in the region address multiple key business metrics specifically focusing on improving efficiencies, saving costs and driving customer acquisition or retention,” he added.
IBM are keen on taking on the African banking scene with their recent announcement that they are in partnership with leading banks in Kenya, including Credit Bank, Co-operative Bank, Family Bank, National Bank of Kenya and National Industrial Credit Bank.