Nigerian telecoms subscribers urge operators improve Christmas service quality

The Nigerian National Association of Telecommunications Subscribers (NATCOMS) has called for an upgrade to networks to guard against serious disruption of the telecommunications services of various operators this Christmas.

Members of NATCOMS have expressed concerns over the poor quality of services that Nigerian telecommunication companies often render at this time of the year.

Deolu Ogunbanjo, Head of NATCOMS, said the various networks operating in Nigeria are already aware that during public holidays there is always an increase in the volume of calls, which subjects the networks to immense pressure, resulting in poor services.

He therefore asked the operators to upgrade their networks’ facilities and capacities so that they will able to accommodate a higher volume of calls during the Christmas and New Year period.

Ogunbanjo said it is time the various networks became conscious of the amount of traffic on their networks during the period since it has become a consistent occurrence.

He also hinted the regulatory body in charge of the nation’s communications sector should compel the operators to improve the quality of services.

“The Nigerian Communications Commission (NCC) should review the sanctions imposed on operators if they improved their services during the festivities,” he said.

He then advised telecoms operators in Nigeria to advance from consumer service delivery to ensuring full consumer satisfaction.

Posted in: Telecoms

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