Asus Kenya has extended the warranty on its notebooks from one year to two years in an effort to strengthen its product service portfolio and assure consumers of a worthwhile investment when it comes to purchase and ownership of devices.
The company also said it has established two local service centres for this scheme to ensure Kenyans access to services and repairs, where Asus will take care of the replacing of the product or defective part based on diagnosis and place the repaired part under a three-month warranty or for the remainder of the warranty period.
Chris Wen, product manager at Asus Kenya, said the warranty will begin on the date of purchase or, in a situation where the date of purchase cannot be validated, on the date of manufacture.
He said the warranty will exclude accidental damage, misuse and installations of unrelated Asus software.
“As an emerging product in the market, locally, we felt it was crucial that we assure our customers of our continued support even after purchase of product to ensure that they do get the most out of the products and have a great experience,” he said.
“Asus has succeeded in the competitive IT industry by simply focusing and developing a strong advantage in product design, technology, quality and value cost.”
