The government of Tanzania has told telecoms firms they will be required to compensate clients whenever the latter can prove the companies violated the Electronic and Postal Communications (Consumer Protection) Regulations that govern the sector.
The Daily News reports minister for communication, science and technology Prof Makame Mbarawa said in parliament aggrieved subscribers should report issues to the company in question and then to the Tanzania Communications Regulatory Authority (TCRA).
Among the regulations detailed in the laws are that it is an offence for phone companies to charge for services customers have not requested or used, or conduct any promotions with the consumer without the consent of the client.
“When it is discovered that a phone service provider has gone against these rules and regulations, the company is required by law to pay the aggrieved customer,” said the minister.
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