The Independent Communications Authority of South Africa (ICASA) has issued corrections to data released as part of its Western Cape Quality of Service Report, revealing errors in the retainability test figures previously released.
HumanIPO reported last month ICASA published its report, with Vodacom, MTN and Cell C all failing various aspects of the retainability and accessibility tests included in the report.
In particular, the report highlighted leading operator Vodacom had a dropped call rate of 20.83 per cent in the Worcester Route area, while Cell C’s corresponding dropped call rate was 6.36 per cent of calls, with MTN seeing only 1.12 per cent of calls dropped.
ICASA today acknowledged this data to be erroneous, saying the report “inadvertently contained some corrupt retainability measurement data”.
Vodacom in fact saw 1.95 per cent of calls dropped in Worcester – a significant drop from the false figure of 20.83 per cent.
The new data showed Cell C saw the highest dropped call rate at 9.35 per cent, up from the 6.36 per cent originally published.
MTN remained the operator with the lowest percentage of dropped calls, at 0.68 per cent, even lower than the 1.12 per cent first published.
The regulator apologised for inconvenience caused by the incorrect report data.
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