CC image courtesy of @fran on Flickr
Orange Kenya has launched the first e-care app in the market, allowing subscribers to check their credit balances, recharge accounts and manage their subscriptions to Orange.
The myOrange app, available on Android, is GPS-enabled and comes with a feature map that enables customers to locate Orange and partner shops across the country.
The app will also keep users updated on the latest promotions, offers and services from Orange. Customers will also be able to monitor their usage and subscribe to Orange’s products and services much faster. The app is also zero rated in that it does not deduct the user’s data offer, though downloading it will use 4MB of data.
Orange Kenya chief executive officer (CEO) Mickael Ghossein said the company will continue to improve its value proposition to its customers; being cognisant of the change in consumer trends, as the mobile phone becomes a necessity in today’s world.
“We are therefore innovating daily to come up with better avenues through which our customers can access our services easily and with simplicity, as well as give feedback on the products and solutions that we roll out in the market,” he said.
