Flickr CC image courtesy of Christopher Griner
Airports Company South Africa (ACSA) has launched a mobile application giving passengers access to resources making navigation of the country’s airports easier and the ability to make travel arrangements from within the platform.
The app allows passengers to find shops and restaurants, airline, travel and traffic information, weather reports and customer care details.
“The development of the Airports App is informed by research findings that 39 per cent of Airports Company South Africa’s customers are between the age of 16 and 35, tech-savvy and have the information at their fingertips. This generation requires information 24/7 and the app is suited to cater for their needs,” ACSA said.
The company said the application is designed with Generation Y in mind, and is available for iOS, Android and selected BlackBerry devices.
“We believe that the Airports App enables our business to take advantage of emerging technologies on smart platforms to offer travellers a virtual airport service, reliably and seamlessly. Statistics show that 79 per cent of our travellers want more self-service options; it is an effective way of using technology to respond to passenger demands,” ACSA chief operating officer (COO) Tebogo Mekgoe said at the launch of the app.
The app also gives those travelling to Gauteng access to the Gautrain timetable.
“We are providing a tool that is simple and intuitive to ensure that travellers gain the advantage of accessing information anytime, anywhere. The growth of personal mobile technology has ushered in a new era of passenger-centric service, offering streamlined experience through a user-friendly interface,” Mekgoe said.
