Vodafone Ghana has revealed the recent nationwide network glitch on its network was caused by an electrical surge, with the operator taking immediate measures to guard against any future occurrence.
HumanIPO reported earlier this month the operator had suffered a nationwide outage affecting landline, mobile and online platforms, with Vodafone saying it had identified the root cause and resolved it.
The report of the network’s investigation into the incidence revealed the electrical surge resulted in six boards in three of the network’s routers not responding correctly.
“We have not only replaced these six boards but taken additional steps which will improve further the reliability of our network in the future,” chief executive officer (CEO) Haris Broumidis said.
“We are also undertaking a detailed technology and power audit to ensure the future strength of our network and we will share this with the National Communications Authority (NCA).”
Broumidis said the network had conducted several network performance tests, which showed the network experience is back to normal.
“We are also pleased to report that our network traffic rapidly recovered to the levels we observed before the incident,” he said.
He said the network had compensated affected subscribers.
“On June 5, 2014 we began compensating our customers for the inconvenience caused by the outage. The majority of our prepaid customers have already received compensation and our enterprise customers will receive a discount on their bills at the end of June. Full details of the compensation plan – which was discussed with, and approved by the NCA – will be published in the media over the next few days,” he said.
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