Kenya Airways has rolled a mobile check-in service, providing passengers with the ability to select flights and seats, obtain frequent flyer updates and customer notifications, and check-in for their flights via mobile.
In addition, Kenya Airways passengers can also receive an electronic boarding pass from the mobile check-in service, forwarded to their email addresses. This self-service option will be available for any onward domestic flights in Kenya between 30 hours and 90 minutes prior to flight departure.
Kenya Airways group managing director and chief executive officer (CEO) Dr Titus Naikuni said the mobile check-in service is an effort to consistently provide a world-class experience by leveraging on technological innovations.
“The Mobile Check-In service is part of our technology integration process that is geared at raising efficiency and reducing costs of service delivery. It allows customers to conveniently check in for their flights even before they get to the airport. We are continuously working to refine this service, expand its use on our other flights and make it available in multiple languages,” Naikuni said.
With the new mobile functionality, the check-in feature from the Kenya Airways mobile website will send the guest their boarding pass as an SMS to allow for mobile boarding. The mobile boarding pass can then be presented at the departure gate to board the flight, offering a faster and more convenient way to check in and board.
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