Seacom users continue to experience congestion following a cut of the cable in the Mediterranean Sea with the company saying work to restore transmission to customers was ongoing.
The cut that was confirmed on March 22 occurred off the northern coast of Egypt in the Mediterranean Sea and impacted several regions including Africa, Middle East and Asia.
“Seacom is currently working to establish restoration options on alternative capacity across the Mediterranean Sea and also by adding further IP capacity in Asia,” the company said.
The company said the process to confirm options and arrange for network rerouting would take hours.
Seacom chief executive Mark Simpson confirmed on Saturday assured customers of continued service.
“Seacom’s IP network is not down, as the Seacom cable system also directly connects Southern and Eastern Africa to Asia via India. Therefore, customers on Seacom’s IP Service are still able to connect to the Internet, although it should be noted that they are encountering some congestion due the fact that many service provider customers are routing as much additional traffic as possible via this link for restoration purposes.”
As per Saturday the repair works was ongoing with Seacom reporting its team was onsite in Marseille.
The cut comes as the company was scheduled to undergo major upgrading on the southern and eastern coastlines in order to meet growing capacity demands and enable affordable internet access.
Just last week the company reported a US$3.2 million loss attributed to delays with implementation of its cable through Egypt which is said have led to additional unforeseen operational costs.
