SEACOM has confirmed it will conduct a full post-mortem after two cable cuts in consecutive weeks caused disruption to customers’ service.
A cut in the SEACOM cable off the coast of Egypt last week came shortly after the company announced a return to full services after repairing cable cuts which halted services the previous week.
Mark Simpson, chief executive officer at SEACOM, told HumanIPO the company was looking at ways to prevent such disruption to customers in future.
“We continue to invest in adding new routes and capacity to our network to improve diversity and resilience, especially for those customers utilising our IP Service,” he said. “Following this event we will conduct a thorough post-mortem and consider what other steps we may take.”
He said SEACOM’s main focus had been to restore services to its customers in light of the cuts.
“To do this the SEACOM team had to identify, negotiate and sign contracts to establish multiple paths across the Mediterranean on cable systems that were unaffected by the recent cable cuts,” he said.
“The SEACOM subsea cable cut in the Mediterranean is being investigated to understand the root cause of the outage.”
Since the cuts, three divers have been arrested off the coast of Egypt accused of trying to cut through an undersea internet cable.
It is thought the initial cut was caused by a ship dropping anchor.
