Service quality not acceptable, Nigerian mobile users tell networks

Mobile users in Nigeria’s capital city of Abuja have expressed their dissatisfaction with the poor quality of services being offered by the country’s network service providers.

Some of those who spoke to the News Agency of Nigeria (NAN) suggested the regulatory bodies should hit the operators with stiffer penalties.

According to Silas Daniel, an Abuja-based businessman, the quality of services that some of the nation’s service providers offered during the Christmas and New Year periods were terrible.

He said: “They will bombard you with series of text messages and a lot of promos that sometimes get you confused. They will tell you there is a free call to this call at “so-so” time and you might bump into the wrong hours. You will think that you are making a free call but before you know it, your credit will go.”

He then advised the NCC to check the defaulting network providers.

Daniel added: “NCC should be able to put up strict and stringent measures to be able to punish offenders because they are taking Nigerians for a ride; these things are not done elsewhere even in South Africa and other parts of the world. These are not done, they are not acceptable.”

According to subscribers, there have not been noticeable improvements in the quality of telecommunication services being rendered by the nation’s network service providers despite the embargo which the Nigerian Communications Commission (NCC) placed on promotions and offers.

Rosemary Onyemenan, another mobile user, advised the NCC to carry out a downward review of tariffs. She advised the NCC and other relevant bodies to compel the telecoms companies to expand their network to the rural areas which are currently less reached.

Posted in: Telecoms

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