The Postal and Telecommunications Regulatory Association of Zimbabwe (Potraz) has released its Consumer Protection Guidelines (CPG) draft, aiming to educate Zimbabweans about their rights.
HumanIPO reported on the release of the National Frequency Allocation draft last week.
Released on Potraz’s website over the weekend, the draft is now open for public commentary.
A workshop in Harare will be held on Wednesday, September 18, where responses on the draft will be discussed.
Registrations for the event will close at the end of today (Monday).
The Consumer Protection draft intends to establish guidelines on the topic of buying or selling communication services.
The goal is to promote development, effective competition and consumer interests as well as apply licensing, secure satisfactory services and monitor rates.
“These guidelines are not a law, but are intended to guide consumers and service providers in best practice consumer relations,” the document states.
The document will form part of the mandate under the Postal and Telecommunications Act, Chapter 12:05.
Customer care, tariffs, payments, customer contracts, charges, telemarketing, protection and privacy are all part of the aspects addressed by the guidelines.
