ICT consulting firm Corporate Information Technology Solutions (CITS) has been appointed by Indosoft as a certified reseller of Q-Suite, contact centre software used in customer care service in companies, in Tanzania.
This new partnership will add on to the CITS portfolio, which also includes ICT Audit, IT-Risk management assurance services, business continuity management and disaster recovery services.
“We were looking for a cost effective contact center solution with a powerful real-time reporting capability that uses Asterisk as the underlying telephony platform,” James Sweke, managing director of CITS, said.
“Q-Suite is a full-feature call center software with powerful ACD and Dialer functionality. We are impressed with its inbuilt tools like the sophisticated Call Flow Builder, Script Builder, and its extensive CTI API in .NET and XML.”
Bourque explained that this offers a unique opportunity for resellers to deliver an enterprise-class telephony and call centre platform at a fraction of the cost when compared to legacy contact center solutions.
“Resellers go to their market with the full backing of Indosoft’s support and industry expertise,” he said.