Steven Evans, chief executive officer (CEO) of Etisalat Nigeria, has stated the company made concerted efforts to ensure all its unregistered subscribers were able to register before the June 30 deadline set by the Nigerian Communications Commission (NCC).
In a statement, he said the company called and sent text messages to the affected subscribers.
HumanIPO reported yesterday there was confusion between the network operators, consumers and the NCC as to whether lines were actually being disconnected, but also whether those disconnected were able to post register and keep their original number.
The NCC had said those subscribers who had not registered deserved to lose their lines and would have to get new numbers.
“We made strenuous efforts to reach all remaining subscribers who had not registered or with whom there was a problem in terms of the registration information recorded. This included multiple phone calls and text messages,” Evans said.
He however agreed that some subscribers could have been disconnected incorrectly.
Evans therefore urged the affected subscribers to visit any of the network’s service centres to register and be reconnected to the network.
He commended the NCC for taking all necessary actions to ensure that genuine subscribers were not disconnected.
“We commend the NCC for taking this decision two years ago and also for their decision to grant operators an extra two months to persuade customers to register and to reconcile and eliminate any problems with the data collected from customers at registration,” he said.
“I don’t think the NCC could have done any more than they have to eliminate the impact on genuine customers.”
