The updated, scalable version of the First National Bank (FNB) website has been met with complaints over functionality, though the bank said the problems have now been fixed.
HumanIPO reported last week on the launch of FNB’s extensively revised online banking website in order to offer a more enhanced and intuitive user experience across mobile channels, personal computers (PCs) and smart devices.
However, many users reported problems with the functionality and user interface of the site via Facebook and Twitter.
Some users reported not being able to log into the site while others reported navigation issues, inaccurate account balances and the unavailability of the site at large.
On Facebook, many angry FNB customers took to calling the new site “horrible”, “appalling” and a “disappointment”, while others slammed the bank for “forcing” the new website upon them without giving them an option to revert back to the old site.
Some FNB customers praised the bank for the new design. One particular client said she was especially impressed that the new site calculates gains and losses in shares.
Speaking to HumanIPO, Lee-Anne van Zyl, chief executive officer (CEO) of FNB Online Banking, said the issues have been resolved.
“We did have intermittent issues this morning due to [the] increased number of customers logging in and heightened public interest in the new site,” said Van Zyl.
“We request clients who were unable to login this morning to try again. Our online banking services are now working normally.”
Other complaints about the site were aimed at the look, with some saying the font is difficult to read and others simply complained about the fact that the site had changed.
A user claiming to be a software developer said on FNB’s Facebook page that the site is aesthetically pleasing, but is not user friendly, an opinion which was shared with another user claiming to be an online marketer.
