Scores of First National Bank (FNB) customers are outraged at the redesign of the bank’s online banking platform and continue to express their disapproval through social media sites, especially Facebook.
HumanIPO reported last week on the launch of FNB’s new scalable website, which was an extensive revision of their previous site.
Many FNB customers angrily reported problems with the functionality of the user interface, inaccurate account balances of zero, navigation problems and the unavailability of the site.
However, Lee Anne van Zyl, chief executive officer (CEO) of FNB online banking told HumanIPO yesterday the “intermittent issues” were a result of an increased number of logins due to “heightened public interest in the new site.”
It now seems the redesign of the website is what has angered FNB customers because the complaints have not ceased, even though the user interface and other functionality issues have reportedly been addressed.
The comments posted on Facebook continued to express disappointment, saying the user experience is bad, largely due to navigation. One particular user said the problem with the new site is because: “A tablet GUI (Graphical User Interface) belongs on a tablet and not a PC (Personal Computer) based web browser”.
However, a few FNB customers took to the Facebook page to express their appreciation for the new site. One Facebook user congratulated the bank for their revised website, while another said she is “loving” FNB’s new banking site.
A Twitter user had this to say about the site:
@Rbjacobs My tech staff tells me there are 88 coding errors on the site – and I haven’t been able to use it at all this morning. Really??
— Lynn Esterhuysen (@LynnEsterhuysen) July 15, 2013
In response to another Twitter user, RB Jacobs also known as “the FNB guy” said:
@tyantsiwe We are confident that more you experience the FNB site the more you will appreciate ease and flow of performing a transaction
— RbJacobs (FNB Guy) (@Rbjacobs) July 15, 2013
This Twitter user praised the bank for the redesign of the banking website:
@Rbjacobs – FNB is South Africa’s best bank in service and technology! #fact #nuffsaid
— Eksteen van Dewenter (@eksteenvd) July 15, 2013
